Add to Gmail

Tell us what’s going on.

Give us enough context to reproduce the problem and we can help much faster. Before submitting, please read how we handle support and our support best practices.

1

Who are we helping?

Use the same Google account you use with GMass so we can find the right account details.

Please provide your name.
Please provide a valid email address.
Priority supportYour issue will be handled ahead of standard support requests.
2

Classify the issue

This routes your request to the right people and helps us understand how much investigation may be involved.

Please select an issue category.
Please select a difficulty level.
About consulting requests: A consulting request is help on a deeper issue outside the normal scope of GMass support—for example domain configuration involving SPF, DKIM, and DMARC, a deliverability analysis, or workflow recommendations. After receiving your request, we’ll get in touch with a quote and scheduling options. Sessions start at $150 USD.
3

Describe what happened

Include what you were trying to do, what you expected, what actually happened, and any campaign IDs or exact error messages that are relevant.

Please describe the issue in detail.
Suggested help
4

Add anything that helps us see it

Screenshots and short videos are often the fastest way to show us exactly what’s happening.

Drop screenshots, videos, or other files here

Or choose one or more files from your computer.

Your request goes directly to the GMass support team. Please submit one ticket per issue so each problem can be tracked clearly.
Please fix the highlighted fields before submitting.

Find out why GMass is the most popular Gmail mail merge tool in the world

Easy to learn. Easy to use. Packed with time saving, email enhancing features.

Try GMass for free
Then use the quickstart guide to send your first campaign.